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We have been experiencing an unprecedented high level of orders this year with many parents ordering more than one size as they were unable to try on at school, this has impacted stock levels more than normal and has created shortages in some items.
The ongoing supply chain issues with containers & lorry drivers is still meaning deliveries that would normally be 24 hours are now between 3 and 5 days and sometimes several weeks to arrive.
Fleeces & Jackets are in short supply, all orders will be fulfilled as soon as stock arrives but currently there is more than a month delay on most of these products.
We have had a number of returns that have arrived without paperwork, please request a return, we will give you a number to write on the packet this will speed up your return and get the exchanged items you require, same money by packing up and leaving them with the school office, we normally collect from schools on a thursday.
Over the last year we have gone from making items as orders come in to stocking most items to speed up turnaround, we are currently turning around more than 75% of our orders in the same week they are placed, any order that is oustadning for more than 2 weeks is solely because of delays of blank products from manufacturers and we are working with both schools and manufacturers to address this but unfortunately there are some items that cannot be substitued as either the colour or quality of the substitue is not acceptable to us or the school.
We receive a number of calls everyday and currently are managing to respond to nearly all enquiries within 24 hours, help us to help you to speed this up by having your order number it starts 30000xxxxx when you call or email, tracing orders using part names and or transaction numbers from the sagepay emails takes about 5 mins where we could be helping you faster.
with regards
David & Steve